Screen Recording For Problem Solving

When using software programs or operating systems, it's not uncommon to encounter technical problems that need to be documented for further reference or analysis. In such cases, having a screenshot of the problem can be incredibly useful. But, many users are not sure how to take record evidence of an problem. In this article, we'll walk you through the simple instructions to capture screenshots and record evidence of problems.



Taking a Screenshot



Taking a screenshot is a easy process that varies based on the operating system you are operating. Here's a manual guide for Mac users:



For Windows:


Press the Print Screen key (usually located adjacent to the Ctrl and Scroll Lock key keys) on your input device.
Open the Paint application (pre-installed on PC or obtain elsewhere) or any other graphic design tool.
Press Control + V to paste the image into the application.
Save the screenshot with a description that describes the error.
You can also use the Snip & Sketch tool in Windows 10 and mega888 later versions to capture specific regions of the screen or take a screenshot of an open window.

For Mac:

Press Control + Shift + 3 (to obtain a full-screen screenshot) or Command + Shift + 4 (for select a particular area of the screen) on your keyboard.
Release the keys to capture the screenshot.
You'll see the image saved on your desktop as a PNG file.
Name the image with a descriptive description, and save it in a designated folder.

Recording Evidence


Recording a video recording of the error provides more context than a static screenshot and can help developers diagnose the problem more precisely. Here's how to capture a video recording on Windows:



For Windows:


Install and open screen recording software (free screen recording software).
Choose the region of the screen you want to capture by clicking on the "+" button in the "Sources" panel.
Choose the video settings (quality, resolution, and framerate).
Click the red button "Start Recording" button to begin the recording.
Once you've completed the capture, click the red button "Stop Recording" button.
Save the image file with a meaningful description.

For Mac:

Obtain and install and open QuickTime Player (free video recording software).
Go to File > New Screen Recording (or use Control + Shift + 5).
Select the region of the screen you want to record or choose to record the entire screen.
Click the red button button to begin the recording.
Once you've finished the recording, click the red button button.
Save the image file with a descriptive name.

Tips and Tricks

Always make sure you have sufficient storage space to store your screenshots and videos.
Organize your images and captures organized by establishing folders and naming them with meaningful names and explanations.
Use clear and descriptive descriptions, including the issue.
If the issue occurs frequently, consider capturing a longer recorded sequence to record all instances.