Transportes Metropolitanos de Lisboa (TML) launched a international open tenderin the amount of 748 thousand eurosfor the development of a customer relationship management solutionThis will facilitate the implementation of a range of new features for passengers.
A new "passenger portal" (replacing the current VIVA Portal) and a mobile application will be some of the technological tools to be developed and that will allow passengers to manage and configure personalized alerts, load and validate transportation tickets, and have real-time information. But much of the work that the winner of this public contest will have to do will be software to be used behind the scenes, not only to manage the backoffice of the site and the application, but also user data and questions (CRM).
The system is expected to be fully completed in the third quarter of 2022The winner of the contest will have to deliver a "turnkey" solution, with some information features about the transport and ticketing network already available in the first months of next year. The winner of the contest will have to deliver, in turnkey mode, the software and everything that depends on it to TML, which will then manage the platforms.
"A better passenger experience, multi-platform and multi-device, and the creation of more efficient interactions with the mobility system, in addition to the implementation of robust security and data protection mechanisms, will, as a whole, contribute to improving the quality of services provided by the public transport system in the Lisbon Metropolitan Area."TML says in a press release.
TML is the new company responsible for public transport in the Lisbon Metropolitan Area. Its major project will be the creation of Carris Metropolitana, a single bus operator with an integrated ticketing system designed to cover the 18 municipalities of AML.
